Return Policy

Hopefully you love everything you have purchased, but if something does not work out, we’re here to help!

Return Eligibility Requirements

Almost all items are eligible for a return, please see below for exceptions & rules:

  • Worn items, washed items, or items damaged by customer will not be accepted for return.

  • Original tags (if applicable) must be attached & intact.

  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.

  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

    • Intimates, Jewelry, and all other items under “Accessories”

    • Any items marked 20% off or more at time of sale

    • Gift cards

    • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

How To Make A Return

  • Return for an exchange:

    • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

  • Return for a refund:

    • Must be postmarked within 14 days of the original order date.

    • Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.

  • Return for store credit:

    • Must be postmarked within 30 days of the original order date.

    • If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.

  • There are two ways to send a return:

    • Send back the return yourself in person to either store locations, ship using whichever shipping method you prefer (address provided below) -or-

    • Submit a return request and we will e-mail a return shipping label to you 

  • When mailing a return:

    • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!

    • Please provide either the original receipt or include a piece of paper with your name and order number in the package.

    • Send returns to the following address:

                                   Fashion Craving

                                3100 SW COLLEGE RD

                                     UNIT 534 

                                   OCALA  FL 34474

  • Returns are processed within 3 days of receipt and you will be e-mailed when we process your return!

  • Returns that do not meet our eligibility requirements will be sent back at your own expense. We will make every effort to contact you about ineligible returns and during this time we will hold ineligible item(s) for 30 days. After 30 days, the item(s) will be donated to charity.

Customer Service

  • Type in the e-mail address attached to the order you want to return, and the order number.

  • Select the items you would like to return, and select if you’d like a refund or store credit.

    • Depending on the date the order was originally placed, as well as other eligibility requirements, some items may not be eligible for return. Please review our entire return policy and contact us if you have any other concerns.

  • If you choose a refund, we will e-mail you a return shipping label within business hours and the cost of the label will be withheld from your total refund amount. Please note that original shipping charges are not refundable.

  • If you choose store credit, we will e-mail you a return shipping label within business hours and it's FREE!

  • Currently, returns from multiple orders cannot be combined into one return package.

  • If you are returning multiple items from one order, you can put all of those items in one package and use the one return label that we e-mail to you. The only time you should put items from the same order in different packages is if you decide to return something from that order after we have already issued you a return label for previous return requests.

  • You can print off the return shipping label and affix it on your package, then take it to your local USPS (post) office.

  • Labels cannot be used more than once. If a label is used more than once to return multiple items, we reserve the right to withhold additional funds from a return to cover the return shipping cost.

  • If you have any questions about the process above please contact us!

Lake Square Mall

10401 US-441, Leesburg, FL 34788

©2017 by Fashion Craving Belleview FL